Sens. Markey, Franken Commend Reversal by PayPal On Robocall Policy
Changes to user agreement come in wake of request by Senators earlier this month
Washington (June 29, 2015) – Earlier this month PayPal released a new user agreement that would require consumers to consent to receive autodialed or prerecorded calls and text messages, giving consumers no opt out of the new terms without also forfeiting their ability to use PayPal services. On June 16, Senator Edward J. Markey (D-Mass.), along with Senators Al Franken (D-Minn.), Ron Wyden (D-Ore.), and Robert Menendez (D-N.J.) sent a letter to PayPal calling on the company to change its user agreement.
Today, PayPal announced its plans to change its user agreement to make clear that the company will not use robocalls or robotexts to contact its customers for marketing purposes without their prior express consent and that PayPal does not require its users to consent to receive robocalls or robotexts to use its services.
“I applaud PayPal for reversing course and recognizing that consumers have the right to say no to intrusive robocalls or robotexts,” said Senator Markey, a member of the Commerce, Science and Transportation Committee. “I hope this reversal sends a clear message to other companies – consumers should not have to agree to submit to intrusive robocalls in orders to use a company’s service.”
“American consumers have the right to avoid unwanted marketing robocalls, plain and simple,” said Sen. Franken. “That’s why, when PayPal announced it would start making users consent to intrusive calls in exchange for using the company’s service, we fought back. And I’m pleased to say that they listened. PayPal made the right move by clarifying its terms of service, because consumers in Minnesota and around the country shouldn’t be forced into these type of invasive agreements.”